CSA Contract Terms

We are committed to growing and harvesting fruits and vegetables for our CSA members for the 2021 growing season. We will use our many years of growing experience to ensure you receive the highest quality fruits and vegetables in every share.

By becoming a member of our CSA program you commit to accepting the risks involved in growing fruits and vegetables. In the event that certain products/varieties are not available, or only available in limited quantities, you agree to be sympathetic and accepting of the fact that we have filled your share to the best of our abilities. 

 

Please note, items found in the CSA shares are determined by the availability of the produce. Members cannot choose what is included in the share, nor can they switch out one item for another. 

 

Share Pick Up


Members commit to picking up their share at the location and time chosen at enrolment. Pick-up locations remain the same for the entire season. Pickups will take place on Civic and Stat holidays.

 

If you are unable to pick up a share, you can ask someone else to come in your place, they have to give your name upon arrival.  

 

You can also request a vacation stop or deferral if you are unable to pick up your share on a given week. One week's notice is required. Conditions apply, please see Vacation Stop.

 

Home Delivery 

 

If you are interested in signing up for Home Delivery, please take note of the following:​

  • We ask that delivery customers leave a cooler on the doorstep for each delivery. This will ensure your produce stays cool if you are not home to receive the delivery.

  •  We are not responsible for missing or stolen shares. Customers must provide a safe drop-off location for the delivery of their share.

  • Delivery staff will deliver to the exterior of the home, they are not permitted to deliver inside buildings or entryways for their safety.

  • Shares can only be delivered to one address provided at the beginning of the season. Exceptions will be made for those members who move to a new address during the CSA season.

  • If you are using PayPal, please ensure you have the correct address in your account.

  • If there is a week you will not to be home to accept the delivery, you can have that share donated to a local food bank, you may cancel the share or have it moved to another week (conditions apply, please see Vacation Option below)

  • We cannot deliver to apartment buildings with an elevator and/or "buzzer" that unlock the main entrance.

  • Borrowed coolers are to be returned during the final week of our CSA program. Stolen, lost or broken coolers will result in a $40.00 charge to replace the coolers for future years. 

 

Vacation Stop 

If you are unable to pick up your share or you will be unable to receive your delivery on a given week,  you may have your share moved to another week during the same season. This will result in a double box for some members or getting a box on a week that is regularly not scheduled.

 

This request must be sent by email (csa@rochongarden.ca) 1 week prior to your scheduled pick-up and is subject to availability for that week. Please include the date of the box you will be missing, the date you would instead like to receive your box and most importantly the name or email that the account is under. 

Unavailable weeks for 2021: October 11-15 & October 18- 22.

 

Alternatively, you may have someone pickup in your place. There is no need to notify us for this option. They would collect using your name when picking up. Please ask that they bring reusable bags. 

 

Please note that shares can be deferred to another week once per season for Half Share members and twice per season for Full Share, Lite Share and Summer Share members.

Missed Pick Up
 

Members who do not pick up their shares will lose the share for that week. Their box will be donated to a local food bank.

 

Please note that a cancelled delivery or a missed pick-up is considered a loss of the share, no replacements will be issued and refunds will not be given.

Members commit to reading and understanding all CSA information provided. Due to many factors beyond our control, being a member of our CSA program has both risks and rewards.

Cancellation Policy
 

Farming is hard work and requires a lot of planning.  The CSA program is a partnership between Rochon Garden and our CSA members.  We are committed to providing vegetables for an entire season and CSA members are committed to receiving their share for an entire season. Upon signing up, no refunds will be given to those wishing to discontinue receiving their share.