Frequently Asked Questions

How do I choose the best option for my family?


Please see the photo gallery of our shares. Depending on growing conditions, we try to have the same box content list each season. Full and Lite shares are weekly and half-shares are every two weeks.




How do I sign up for Rochon Garden CSA share?


You can sign up online or by phone at 613-821-3245. When signing up, you can either choose from 11 convenient pick-up locations across the Ottawa area or you can choose to have us deliver to your home. Your start date will be indicated in your confirmation email after sign up. Pick-up times and dates are included on detail pages linked above.




How much does a CSA Share cost?


We offer different share options and price points. Please refer to the About CSA or ​Sign Up pages for pricing details.




How should I prepare for my first pickup?


After signing up for a CSA share, you will receive a confirmation email from csa@rochongarden.ca. This email will include all the details required for pick-up. Please ensure you have a re-useable bag with you at pick-up. You will be asked to empty the contents of the crate into your own bag. For quick and easy storage when you get home, we encourage you to bring reusable produce bags and containers to each pick-up.




How does Home Delivery work?


Before you sign up for you share, visit our Home Deliveries page, check the map to ensure you fall within our delivery zone.

We are not responsible for missing or stolen shares. Customers must provide a safe drop-off location for the delivery of their share.

Delivery staff will deliver to the exterior of the home, they are not permitted to deliver inside buildings or entryways for their safety.

You can sign up through our CSA sign-up page or by phone at 613-821-3245. There is an additional charge of $7.00 per box for home delivery. This is included in the total price when you sign up.




Will I know in advance what will be in my box?


CSA members are automatically added to our weekly newsletter What's🌱at Rochon Garden at the start of the season. Our newsletter gives you a glimpse of what's coming out of our fields and updates from the farm. The newsletter includes a list of products in your share and a picture of the CSA share for the week. We also include helpful storage tips and recipes for preparing meals with the produce in your share. ***NOTE*** Items listed in the email are subject to availability. You will always receive your full value of items in each share but some items may differ. If you would like to see past issues of What's🌱at Rochon Garden visit our Blog.




What if I miss a box pick up?


If you are unable to make your pick-up, we encourage you to ask someone to come on your behalf. They simply have to give your name at the time of pick-up. Unfortunately, members who forget to pick up their boxes will lose their share for that week, it will be donated to a local food bank. Please note that replacement shares will not be issued and refunds will not be given.




What if I can't make a pick-up because I'm on vacation?


You can request to have your box moved to another week. This request must be sent by email to csa@rochongarden.ca at least 1 week prior to your scheduled pick-up. Please include the date of the box you will be missing, the date of when you would like to receive your box instead, and most importantly the name or email that the account is under. Alternatively, you may have someone pickup in your place. There is no need to notify us for this option. They would collect using your name when picking up. Please note that shares can be deferred to another week once per season for Half Share members and twice per season for Full Share, Lite Share and Summer Share members.




Can I pick up my CSA Share at a Farmers Market?


Unfortunately, we are not able to have our CSA Shares available at our markets. Our CSA boxes are made fresh each morning on the farm. There is a lot of preparation, packing and setup involved with having our CSA shares available and ready at our pickup locations. For logistical reasons, it would be very difficult for our market locations to also serve as CSA pickup.




How do I claim my referral bonus?


For each new customer you refer to our CSA program, you will be rewarded. You may choose to claim a free additional box of vegetables during the same season or to receive a $25.00 refund off when you sign up again the following CSA season. Please ensure that the customers you have referred have indicated in their CSA purchase that you referred them. If they are unsure or have forgotten, please have them email csa@rochongarden.ca In order to claim your free additional box please email with at least 1 week's notice to see if the week you would like to add is available ( csa@rochongarden.ca). In order to claim your $25.00 referral refund. This will be applied manually by our staff after your purchase. We are a family run business and will try our best to get the referral refunds processed as soon as we can.